Frequently Asked Questions

How do I get help with Blackboard?

The library does not maintain Blackboard.

Try logging in directly to Blackboard through https://elearning.kctcs.edu/

If you have trouble logging into Blackboard, you can reset your ECTC password through the User Account Center and try again. If that does not work, delete your cookies and cache from your internet browser or try logging in through a different browser. Exit out of any ECTC application (MyPath, Blackboard, etc) before deleting cookies and cache.  

• If you still encounter problems, contact Go KCTCS Student Service Center available online 24/7/365 or call (855)746-3282.
• During business hours try the Elizabethtown Student Help Desk (855) 746-3282 (option 4)
• If you still have problems, call the Blackboard Support Center technical support: (317) 333-7300.

​Find your anyswer in the online Blackboard Help Center

If you can login, but need assistance navigating Bb, contact our Online IT help