Frequently Asked Questions

 

If you are trying to access a library database and encounter an error, try clearing your cache or even using a different browser. Learn how to clear your cache on any device. Alternatively, if you are using Chrome or Firefox, here is a PowerPoint with detailed directions on how to clear your cache.

You can also use a private browsing window to access databases:

• Chrome > Incognito window

• Firefox > Private window

• Edge/IE > InPrivate window

If the problem persists, please reach out to us through chat or our Ask a Librarian form.

Mon - Thurs: 8:15 AM - 5:30 PM; Fri 8:15 AM - 5:00 PM; Sat & Sun: Closed

If you need library assistance or help with research contact us the following ways:

• Chat http://libguides.elizabethtown.kctcs.edu/chat
• Text: (502) 791-7995
• Email: ectclibrary@kctcs.edu
• Phone: (270) 706-8812

You can set up and update your User Profile, reset your password, and view your KCTCS username and KCTCS ID through the User Account Center.

You will need a cell phone or non-kctcs email account to receive a security number and will need to know the answers to your security questions. 

The library does not maintain Blackboard.

Try logging in directly to Blackboard through https://elearning.kctcs.edu/

If you have trouble logging into Blackboard, you can reset your ECTC password through the User Account Center and try again. If that does not work, delete your cookies and cache from your internet browser or try logging in through a different browser. Exit out of any ECTC application (MyPath, Blackboard, etc) before deleting cookies and cache.  

If you still encounter problems, contact Go KCTCS Student Service Center available online 24/7/365 or call (855)746-3282.

If you still have problems, call the Blackboard Support Center technical support: (317) 333-7300.

On-campus contact: Ramona Barrow or call (270) 706-8486.

Yes! Food and drink are 100% okay in the library. Please clean up after yourself and inform library staff of any spills. 

Librarians can help you:

• Pick a research topic
• Narrow down (or broaden) a topic
• Select the best internet or library resource to find sources 
• Find the best keywords and phrases to type in
• Evaluate the sources you find
• Cite those sources

There are several ways you can ask for help:

Set up a research appointment by emailing ECTCLibrary@kctcs.edu or calling 270-706-8843. All research appointments will be done virtually through email, Microsoft Teams, or Blackboard Collaborate. 

We are always happy to help you get started on your projects and to teach you the tricks and tools to make it easier!

• 24/7 access on online resources
• Research assistance or instructional help with library databases & finding credible websites
• Chat & text service 
• Computer lab with printer/copy machine/scanner
• 2 group study rooms - currently closed due to Covid-19
• Makerspace with 3d printer, button makers, cricut die cutting machine, sewing, various arts & crafts - currently closed due to Covid-19
• Workshops on library sources
• 'Chill out zones' with comfortable furniture, games, magazines, adult coloring books
• Contactless Grab n' Go book check out (you request the item, we pull and check out the book)
• Interlibrary Loan (borrow books from other libraries)
• Research Guides

Yes! Collier Library is open to the community. You will need to bring a photo ID with your address in order to use the computers or check out materials. 

See our library policies for further information. 

Wi-Fi is available in the Library

Students can connect to Wi-Fi by selecting the KCTCS-GUEST network.

Empoyees can access Wi-Fi by selecting the KCTCS-EMPLOYEE network and logging in with their KCTCS username and password.

OneDrive is a program that allows you to save files online so that they can be accessed from any computer connected to the Internet. You can access OneDrive from the My Path page, using the directions below:

To access your OneDrive: 

• Go to https://elizabethtown.kctcs.edu, click on Current Students at the top of the page.
• Click on My Path.
• Click "use the single sign-on My Path," and sign in using your KCTCS username and password.
• Click on the OneDrive icon.
• To open a file in your OneDrive, click on the file name.

To save a file to your OneDrive from a campus computer:

• Click the Save icon or menu in the program you are using.
• Double-click on "OneDrive – KCTCS" on the left side of the window.
•  Click the Save button. 

​If you are off campus:

• Save the file to your computer's desktop.
• Go to https://elizabethtown.kctcs.edu, and open OneDrive using the instructions above. 
• Click the Upload link near the top of the page.
• Click on the Desktop icon, click on your file, and click the Open button. 

You will need to know your 8-digit student or employee ID number. Community members will need a library card and will need to show a current photo ID to obtain a card. 

Current students receive a printing account credit with a beginning balance of $15 each semester. Printouts and copies are .10 per side B&W & .25 per side color. The library prints 2-sided by default, so a single page, double-sided printout costs .20. Printing costs are deducted automatically.

Students may add money to their accounts at the Business Office (RPC room 102). The library does not handle cash or credit.  

Community users receive 5 B&W prints at no cost. There is no way to purchase additional prints at this time. ​

Go to https://elizabethtown.kctcs.edu

1. Click Current Students at the top of the page.
2. Click My Path.
3. Scroll down.
4. Click Student Self-Service.
5. Type your  Username and Password, and click Sign In.
6. Go to Student Center.
7. Click the blue KCTCS Schedule link.
8. Hold Ctrl on the keyboard and hit P to print.
9. Click Print.

For more information on Student Self-Service https://web.microsoftstream.com/video/0777bcac-f2d5-40ce-9463-2b8d401b242a

You may return items to the person at the library desk or use our 24/7 outside book drop located by the doors that face the Student Center.

Textbooks used in your classes should be returned to the bookstore located in the RPC.

When you select the print, a small pop-up window should appear on the computer screen or in your bottom toolbar. This window shows how much printing money you have remaining in your student account. It will also tell you how much will be deducted when you print the current job. Click on "Accept" if you wish to continue.

Go to one of the printers and use the touch screen to enter your login and password. This will be the same thing you used to log into the computer and for Blackboard and email.

Select print and highlight your jobs and press the green print button.

Logoff with the door & arrow button in the upper right corner when finished. 

To scan or make photocopies, you will follow the same log-in steps and select either copy or scan. 

 

No, you must be logged in to a school computer to print. To transfer a file from your laptop to a computer, you can either save it to a flash drive or send the file to yourself as an email attachment.  If you need assistance, ask at the desk for assistance. 

Current students can check out up to eight books and two DVDs. Books check out for three weeks and DVDs for one week. You can renew your items online through your the book catalog or by contacting the library.

Research is a complicated process that takes time.  The process of doing research differs depending on the subject and the course you are doing research for.

• Some basic tips to get you started

If you need help doing research, the best advice we can give you is to contact a library staff member for help. We're here to help you succeed!

Fill out this form https://elizabethtown-kctcs.libwizard.com/f/ReportAProblem to let us know.